Technical Support (Makati)

Manila (Head Office)
Posted 2 months ago

Qualifications:

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
  • Preferably with background with End User Support
  • Good Communication Skills
  • Fresh graduates are encouraged to apply!
  • Knowledgeable with Office 365 for Business
  • Knowledgeable with Microsoft Office Applications

Job Description:

  • Troubleshoot, diagnose and resolve problems related to hardware and software
  • ┬áReceives calls and inquiries, provides support in accordance with established processes and document incidents and resolution
  • Provide one-on-one end-user incident & service request resolution over the phone for workstation software and hardware.
  • Installation and configuration of computer hardware operating system and application
  • Maintenance of computer networks and system
  • Diagnosing and solving hardware and software faults
  • Properly escalating unresolved queries top the next level support
  • Utilise excellent customer service skill and exceed customers expectation
  • Ensure proper recording, documentation and closure

Job Features

Job CategoryTechnical

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