- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
- Preferably with background with End User Support
- Good Communication Skills
- Fresh graduates are encouraged to apply!
- Knowledgeable with Office 365 for Business
- Knowledgeable with Microsoft Office Applications
- Troubleshoot, diagnose and resolve problems related to hardware and software
- Receives calls and inquiries, provides support in accordance with established processes and document incidents and resolution
- Provide one-on-one end-user incident & service request resolution over the phone for workstation software and hardware.
- Installation and configuration of computer hardware operating system and application
- Maintenance of computer networks and system
- Diagnosing and solving hardware and software faults
- Properly escalating unresolved queries top the next level support
- Utilise excellent customer service skill and exceed customers expectation
- Ensure proper recording, documentation and closure