Technical Support Representative (Davao)

Posted 5 months ago

JOB CATEGORY: TECHNICAL

 

QUALIFICATIONS

  • Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • At least 1-2 Year(s) of working experience in the related field is required for this position.
  • Preferably 1-2 Yrs Experienced Employee specialized in IT/Computer - Hardware or equivalent.
  • Must have experience on computer software and hardware servicing.
  • Preferably with basic knowledge on networks,firewall,servers is preferred.
  • Candidate must be willing to work in Dacudao, Davao City.
Job Responsibilities
  • Support on existing clients
  • Conduct check-up, diagnostic and repair of desktop, laptop, and printer.
  • Deliver and install replacement parts.
  • Pull out of defective parts.
  • Responsible in the installation of company licensed software.
  • Responsible in the delivery and pull out of service unit to and from designated areas. In charge in reviewing checklist, tagging and deployment of newly purchased unit. Perform preventive maintenance of desktop and laptop.
  • In charge in the scheduling and delivery of repaired units to designated destinations. Pull out unit for thorough isolation of Bench Repair.
  • Get replacement parts and surrender defective parts to RMA Group.
  • Get logs after installation of replacement parts at Client brand.
  • Get snapshot of serial number and physical condition of the unit for parts approval. Coordinate with peers and other Departments to ensure strict adherence and compliance to business processes
  • Perform other tasks that maybe assigned from time to time

 

Job Features

Job CategoryTechnical

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