CATEGORY: TECHNICAL

Helpdesk Associate provides technical support and assistance to end-users experiencing issues with computer systems, hardware, or other IT-related problems. They serve as the first point of contact for users, troubleshooting and resolving basic technical issues or escalating more complex problems to higher-level support teams.

Skills Required:

• BS Degree in IT/ Computer Engineering/ ECE or related courses.
• Strong communication and problem-solving skills.
• Basic understanding of operating systems, software applications, and networking.
• Customer service orientation.
• Ability to work under pressure and manage multiple tasks.

What will you do?
• Respond to user queries via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions.
• Log and track support requests in the helpdesk system.
• Escalate unresolved issues to appropriate IT teams.
• Maintain documentation of common issues and solutions.
• Ensure timely resolution and follow-up with users.

You may send your updated resume to [email protected] with the subject: AMTI Website - Helpdesk Associate.

Come and work with a company that drives innovation, supports your career growth, and promotes a fun and dynamic environment!

APPLY NOW!